Returns - right of withdrawal

Returns

If the product you bought on www.caseificio4madonne.it was delivered to you damaged or it’s not the one that you had ordered, you can return it - no later than two days after receiving the package - to the following address:

4 Madonne Caseificio dell'Emilia, Soc. Coop. Agr.
Strada Lesignana, 130
41123 LESIGNANA (Modena)

The costs will be charged to our company and we will send you back the products ordered as soon as possible.

Right of withdrawal

If you want to cancel the order that you made, you can contact us at the following number:

tel: +39 059849468 - Nicoletta

or you can send us an e-mail at the following address:

commerciale@caseificio4madonne.it

if the order has not yet been processed, his request will be immediately accepted.

If, for any reason, you’re not satisfied with the purchase made​​, you have the right to terminate the contract and return the products ordered, without any penalty and without giving any reason in accordance with the art. 5 DL 185/1999.

To exercise this right, the customer must send to 4 Madonne Caseificio dell’Emilia a notice within 10 working days from the day the goods were received.

Such notice has to be sent by registered letter with acknowledgment of receipt, addressed to:

4 Madonne Caseificio dell'Emilia, Soc. Coop. Agr. 
Strada Lesignana, 130
41123 LESIGNANA (Modena)

or by telegram or fax sent within the said period of 10 working days and followed by a confirmation letter with acknowledgment of receipt .

Once you received the cancellation notice, we will inform the customer about the instructions he has to follow to return the goods. They have to be sent back to 4 Madonne Caseificio dell’Emilia within 10 days from the authorization.

The right of withdrawal is subject to the following conditions:

  1. The right applies to the purchased product in its entirety; it cannot be exercised just on a part of the purchased product;
  2. By law, the shipping costs for the return of the asset are charged to the customer;
  3. Until the certificate of receipt in our warehouse, the shipment is under the responsibility of the customer; if the goods are damaged during transport, we will promptly inform the customer (within 5 working days from the receipt of goods in our warehouse) to enable him to file a complaint against the carrier and to obtain reimbursement of the value of the good (if insured). In this case, the product will be ​​available to the customer for its return, and simultaneously canceled the request for withdrawal; 4 Madonne Caseificio dell’Emilia is not responsible in any way for damages or theft/loss of goods returned by uninsured shipments;
  4. 4 Madonne Caseificio dell’Emilia will refund the customer the full amount already paid, within 30 days of return of goods, by transfer of the amount charged on the Credit Card or by bank transfer. In the latter case, the customer shall tell us the bank on which he wants to get the reimbursement (IBAN Code of the invoice accountholder).
  5. The right of withdrawal is lost for lack of the essential integrity of the good (the packaging and/or its contents), whenever 4 Madonne Caseificio dell’Emilia finds:
    - the lack of the outer and/or envelope containing the purchased product
    - the damage of the product for reasons other than its transportation.
    In case of loss of the right of withdrawal, 4 Madonne Caseificio dell’Emilia will return the purchased product to the sender, charging to him the shipping costs.

Right to withdrawal in case of fresh goods

In accordance with the article 5 DL 185/1999, the customer is entitled to withdraw the purchase contract for any reason, without explanation and without penalty, within 10 days from the day the goods were received.

4 Madonne Caseificio dell'Emilia sell also products at risk of perishability and therefore, by purchasing, you agree to the following conditions:

  1. The customer is entitled to withdraw from the purchase of fresh goods at risk of perishability if, in the moment he receives the goods, the product is altered or it hasn’t the characteristics specified at the time of purchase.
  2. The right of withdrawal for products at risk of perishability can be exercised by sending, within 24 hours of receipt of goods, a written communication through our electronic mail service at:


commerciale@caseificio4madonne.it

or by fax to

Fax: +39 059849468

 

In the notice, the customer has to indicate which products he is returning. Moreover, in order to allow any credit to the value of the returned item must state the bank details relating to your bank account. The customer will be in charge to return the goods received and he will do it no later than 24 hours after the receipt of the product, in order not to cause further deterioration of the goods.

4 Madonne Caseificio dell’Emilia will evaluate the actual deterioration of the fresh product at the time of the return. If it is not detected the existence of the alteration of the product that will be communicated to the customer and will not proceed to refund the amount paid.

  1. The right of withdrawal is subject to the following conditions:
    - The right applies to the purchased product in its entirety;
    - It cannot be exercised only on the withdrawal of the purchased product;
    - The right of withdrawal may be exercised only to goods intact at the time of return and does not apply to products sealed open by the consumer.

Complaints

The customer can make complaints by registered mail or by e-mail at

commerciale@caseificio4madonne.it

If the customer is not satisfied with the product, he must demonstrate that it is a real defect of the product or packaging.