General terms and conditions of purchase

The shop “shop.caseificio4madonne.it” based in Lesignana (Modena) in Strada Lesignana, 130 - VAT 00182350363 has been created for the sale of food products in compliance with Italian regulations concerning distance contracts.

The access to the site and its use are subject to the acceptance of terms and conditions set forth below.

In addition to the procedures indicated in detail in the various sections of this document, the sale of products is regulated by these "General terms and conditions of purchase" and they have to be considered as an integral part of the sales contract. Any changes or new conditions of purchase will be promptly notified to the customer and they will be effective after the publication on the shop “shop.caseificio4madonne.it” and they will apply only to sales made after publication.

The confirmation of the order is deemed to be acceptance of all terms and conditions of purchase by the Customer.

4 Madonne Caseificio dell’Emilia undertakes to deliver the goods intact and controlled.

In case of faulty goods, the customer can exercise the right of withdrawal provided by law, no later than 10 working days from the date of delivery.

The right of withdrawal is subjected to the terms specified in the section “Procedures of withdrawal”. 

2. Conclusion of the contract

The order placed by the customer to 4 Madonne Caseificio dell’Emilia through this store must be completed in every part and must contain all the fundamental elements for the identification of the customer and the goods ordered, as well as the clear and unambiguous indication of the place of deliver. Otherwise the contract is consider invalid.

The confirmation of the received order will be sent to the customer via email, and it will contain a reference to the relevant conditions of sale and a serial number  that will be used for any further communication.

It will be issued the simple receipt.

3. Features and availability of the goods.

It should be noted that the portions may differ slightly from the selected weight, due to the high craftsmanship of the product.

In special circumstances due to the high craftsmanship of the product, 4 Madonne Caseificio dell’Emilia might not be able to ensure the availability of all the products offered and cannot be held responsible for the temporary unavailability of one or more products.

Except for the right of withdrawal, the confirmation of the order is deemed to be acceptance of a possible partial delivery, restricted to the products available among those ordered as well as a waiver to claim any compensation and/or compensation .

4 Madonne Caseificio dell’Emilia undertakes by law to inform the customer about the unavailability of the product ordered.

If the customer wants, he can personally collect the goods in the shop of the dairy based in Lesignana (Modena) in Strada Lesignana, 130.  

4. Prices and terms of payment

The prices of the products listed in the various sections of this site include VAT.

The prices charged are those shown in the order by the Customer. The prices of individual products are subject to change and therefore, the prices stated on the site cancel and replace the previous ones. The price of the products purchased, along with the cost of home delivery and less any discounts and/or promotions applicable, must be paid by the customer at the time of purchase or within 10 days from the order, through one of the methods provided by the e-commerce website. Those methods can be selected from those available by the Customer when placing the order online, which represent the undertaking to purchase by the customer. Beyond this period, the order will be automatically canceled.

4.a. Methods of payment

  • Bank transfer (that has to be done in advance) to:
    IBAN code:  IT 75 G 06115 66890 000000003394
    BIC code (or SWIFT code):  CRCEIT2C
    at  “Cassa di Risparmio di Cento”
    Reason for payment:  No. Order copied from the email “Confirmation of order xyz”
  • Credit Card:
    Credits Cards accepted are Visa, Mastercard and American Express.
  • PayPal
    When choosing the method of payment, by clicking on "Add Credit Card" you will be transferred to the site PayPal agreed, in which you will have to place your credit card details. In this way, we WON’T EVER enter into possession of your credit card details. They will be directly and only managed by the service PayPal; this is a safe transaction because the whole process is encrypted with SSL 128 bit.


At the time of shipment of the products ordered, it will be taken the withdrawal for the products contained in the shipment.
The order will take place after the payment of the amount which must be paid within 10 working days from the order confirmation; after that date it will be cancelled automatically. In case of bank transfer, to speed up the delivery times, you can send a copy of the receipt via email to: commerciale@caseificio4madonne.it.

5. Shipments

Products purchased on the website will be shipped by courier. Delivery times vary from 3 to 8 working days after receiving the payment of the order, unless unforeseen delays not attributable to our Company.

The Company is not responsible for delays attributable to the courier and under no circumstances it could be held responsible. Any delay in delivery does not entitle the customer to refuse delivery of the products, nor to claim for any compensation.

At the time of the delivery of the goods the customer is required to check that the number of packages coincide as the one indicated in the consignment letter of the courier and that the packaging is intact, not damaged and/nor altered, including the sealing materials. Any damage or mismatch in the number of packages should be immediately notified to the carrier, adding the writing "accepted subject to control commodity" on the document and confirmed immediately via fax or e-mail info@parmigianoprofi.it to our office. The goods accepted without using the writing required will not be subject of a claim for damage or missing items during transport.

6. Warranties and liability

4 Madonne Caseificio dell ’Emilia, within the limits of availability above, guarantees that the delivered products are equal to those shown and described on the site; it ensures the respect of all the regulations regarding the storage and packaging of goods until delivery to the place indicated in the order.

The manufacturer is responsible for all the products. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. The images on this web  site are provided to the consumers to facilitate the identification of the products.

7. Customer Obligations

Being completed order, the customer  has to declare the comprehension and the acceptation of the general conditions of sale. It is a customer’s responsibility to keep a copy of the same in the favorite mode. The customer has to to provide it residential address (which will be considered as default shipping address), and one or more telephone numbers and e-mail address where to send the order confirmation.

The customer can specify a shipping address different from that of residence: in the notes, the customer can write any communications to the carrier.

The customer  represents  that he/she has   not entered data imagination and he/she declares that the data entered correspond to the real data. The Company reserves the right to pursue the appropriate office any violation or abuse.

8. Right of withdrawal

The company recognizes the buyer the right of withdrawal provided by law; that applies only in the case of purchases made by individual customers.

Under this law, the customer has the right to cancel the purchase within 10 working days from receipt of goods. To exercise this right, the customer  has to send a communication to the Company  by a registered mail , to this addressed :

4 Madonne Caseificio dell'Emilia
Strada Lesignana, 130 - 41123 LESIGNANA (Modena)

It would be better if the communication will be anticipated by fax or email, provided it is confirmed within the next 48 hours in the modality described above.

The law will be applied to goods purchased in their entirety; it is not possible to exercise the withdrawal only on part of the product. The goods must be returned in its original packaging, undamaged and without tampering.

Shipping costs for the return shall be borne by the Customer by insured postage paid.

We will not accept parcels cash or in carriage.

The integrity of the product and the packaging to be returned is an essential condition for exercising the right of withdrawal.

After receiving the goods at issue and verifying the state of preservation, 4 Madonne Caseificio dell’ Emilia refund to the client within 30 days of receiving notice, the full amount of the order paid for the goods by bank transfer through the bank account details (IBAN)  of the customer.

9. Validity of the present conditions

These Terms and Conditions of sale can be modified by the heads of 4 Madonne Caseificio dell ‘Emilia at any time and without notice. For every purchase made, however,  the conditions in force of this document will have the force of law, the latter consulted by the Customer at any time before the final confirmation of the order.

10. Jurisdiction

Furthermore 4 Madonne Caseificio dell’ Emilia agrees to comply with all the regulations of the Italian State, here

not expressly mentioned, the terms of distance selling governing trade online. For any dispute that may arise regarding unfortunately this contract, the jurisdiction will be only that of residence of the customer.

11.Suggestions

If you have any suggestion or comment about our service, please contact us, you can write to:

commerciale@caseificio4madonne.it